Jamal h Drm

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Verified Reviewer

Missing funds

All my money from my savings was taken from my account. I want to know how can I receive my funds back into my account.
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Loss:
$1

Preferred solution: Full refund

Rankin Ysw

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Verified Buyer
|

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Verified Reviewer
| map-marker Alexander City, Alabama

Need to update my info

Oxygen Bank - Need to update my info
Oxygen Bank - Need to update my info - Image 2
Trying to update my profile I have a new number and email so I'm able to get into my oxygen account.
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Lori S Epm

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Verified Reviewer

Customer Service phone help

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I logged out of my account to help someone with theirs and have not been able to log back in for 3 days. I called yesterday 3/13/2024 at 1:50 :pm which was their time 4:50 pm EST.. and was on hold until 3:53 their to was 5:53.The rep said she couldn't hear me & hung up Then they were closed.
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Pros:
  • Easy to transfer money between accounts
  • Great card
  • Easy to use
Cons:
  • Customer service phone line

Preferred solution: Help getting into my account on line. I'm late on my car payment now because I can't get to my money

User's recommendation: Try email don't waste your time with phone number

Alanah Dym

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Verified Reviewer
| map-marker Los Angeles, California

Card issues

My rent money is locked on this account can y'all just email unlock it I sent all the documents y'all needed to prove it's me now why is that acc still locked y'all are playing with people money how does a lot of transfers lock my account do y'all think people don't own there own business or something I sent literally every document y'all asked for
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Christopher G Wpm

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Verified Reviewer
| map-marker Rockland, Massachusetts

Unable to access registered email

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
To whom this may concern. I am Christopher and I am a client with Oxygen. I opened my account with Oxygen around 2006 -**** est. Im not sure the month or date. Unfortunately I lost my cell phone and wasnever able to recover my emails associated with my Oxygen. I have recently attempted to reopen an account with Oxgen After being informed that my information is already registered and going through the email recovery section i have not been able to proceed. I also dont have access to my taocssfioĥɓ What arr my options for account recovery? Sicerely, Christopher Gadon
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Pros:
  • Excellent customer service

Preferred solution: Access to my online account

User's recommendation: Be complete and thorough with every inquiry

Queen D Fus

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Verified Reviewer

They Are Thieves

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Oxygen Bank - They Are Thieves
Oxygen Bank - They Are Thieves - Image 2

Am still dealing with lying *** Oxygen Bank. They stole my money and just been having me call them, so they can laugh at my situation.

I ended up talking to a Leadership Manager at Amazon, and she told me that they have been canceled the order and the money went back to my back, it's my bank fault she said that these folks don't even have an investigation team it was the dispute team that contacted them, and they told them that my card was found on another user account. PLEASE SAVE YOUR TIME AND ENERGY! DON'T BANK WITH THESE FOLKS!

The fact that I am fighting for my money I didn't t spent is crazy. They will literally take you has a joke and make you do all the work

View full review
Loss:
$1400

Preferred solution: Full refund

User's recommendation: RUN!

Kaylarose H

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Verified Reviewer

I need help creating an account

I tried making an account and it says I may already have one if this is the case it was made using my info or I do not remember it being made and have no idea how to recover it. I have my new email addresses and no idea what one woulda been used in past if it was even me that created one already.
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Preferred solution: An account.

Anonymous
map-marker Jackson, Mississippi

Personal info dispute

I can not access my account because when i enter my social as prompted to, it tells me that its incorrect!
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As ndrea P

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Verified Reviewer
| map-marker Stockton, California

Account information

I didn't get to talk to anyone even though it was only one in the afternoon and even though it was pretty important I still need to resolve the problem. I have an old acct with no access to the old email or phone number so I don't know what to do to access it. Also my card pertaining to the acct was stolen, so it's a serious thing to get taken care of ASAP.
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User's recommendation: Don't use oxygen

Queen D Fus

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Verified Reviewer

They Stole My Money

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Oxygen bank is terrible, whatever you do, don't bank with them again!!! Whatever you do, don't freaking bank with theses unprofessional individuals.

My card information ended up on Amazon, I filed a dispute right away because that was my rent money.

But they said they did an investigation and couldn't find any errors, so I decided to do my own investigation and ended up calling Amazon because I ain't lying, so I don't have anything to be scared of.I want my money. So I got a supervisor from Oxygen Bank and Amazon on a three-way call she told Oxygen bank that someone name Coco with a different number and address was using my card, and now I am getting evicted, but they're not answering my calls and keep hanging up on me or having me on hold. Am I reporting them everywhere I can cause this isn't right and am sue-in them. Bunch of scammers..like how it wasn't any error find but Amazon telling you guys my card information on another account?!

I don't get it..I hate being played with and am not letting go because that's my money.

DON'T BANK WITH THEM, YOU WILL REGRET THAT SH^T. Instead of them helping you, they will get you madder

View full review
Loss:
$1400

Preferred solution: Full refund

User's recommendation: Don’t bank with them.

Titan Lnq
map-marker New York, New York

Cannot login with my Tv provider on the app

Oxygen Bank - Cannot login with my Tv provider on the app
I am traveling outside my State and Im trying to login to Oxygen app on my tablet with my provider information and I am having trouble logging in
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mister c Fms

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Verified Reviewer
| map-marker Vancouver, British Columbia

Recover my old account

Í was incarcerated And lost my card and my phone with my password to log in. I need A new card and reset my password...
View full review
Loss:
$1400
Pros:
  • Works really good

Preferred solution: A new cArd

Richard D Ygm

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Verified Reviewer

Lying, thieves!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Email me!

Richarddurant036@***.com

I will show you your options to get your money quickly! Or not so quickly, But get it back with actual, statutory, and punitive damages through arbitration (depending on your circumstances) 3 years ago some *** hat Charged over $1500 on my card, oxygen denied my dispute, and refused my appeal. Violated every procedural law throughout the process and when they did their provisional credit reversal, they took it twice!!! They took twice as much as that *** hat and the merchant. Putting my account in a deficit so that when my income deposits would hit my account it was absorbed by the overdraft status that they created. Over $9000.00 over 2 months. All of this is going on in the middle of a pandemic!!! They finally closed my account but didn't close my account or the card. Fast forward a year later, The merchant responds to a letter I wrote them and oxygen to inform them, that I hadn't gone anywhere, and I still want my money. the Merchant returns all the money to my account. the nightmare wasn't over. oxygen also responded to my letter. Instead of Sending me the remaining balance in my account which was now positive And work with me outside of court on the rest of the money, which they absorbed throughout that process, they sent me a letter that stated that my dispute was still denied. But that they would be willing to consider reopening it if I could provide them with different/ new information that might show them that those were not my charges. Oh my God, I'm fuming just telling the story. They offered me a chance to reopen my dispute. they acted with the intent of conversion to hold my money.

This isn't about money anymore this is about the people like you, this is about all the people that I read about on BBB, this is about people like me, the people they just shuffle to the side denied! denied! denied! well, they are going to get denied to do this type of business anymore if I have anything to do with it. You email me I'll get back to you. I'll let you know your options and you can go from there. I hope to reach as many people as I can who are Currently going through this, have gone through this, or did go through this with chime or Paypal and never got anywhere with them and just sucked it up and moved on with life While the *banks* enjoyed unjust enrichment on your dollar. I'm telling you, these fintech businesses. they're not going anywhere. Americans are joining them exponentially and if they don't get taught these lessons then we are gonna have a real problem. Compromising the trust and confidence of Americans in the American banking institution is a dangerous place for America to flirt with. Help me stop these unfair, deceptive, and abusive acts and practices that oxygen and fintech like oxygen are getting away with by refusing to comply with the laws of the EFTA and the CFPB.

And I don't plan on stopping there. Once I win my arbitration,, you, and the rest of the class are going to action in a suit against the umbrella that services these thieves and provides the services. Like Chime and PayPal. Who's behind it all??? THE BANCORP BANK member FDIC.

Do you want to see the change in the world? you be the change in the world! please get this out to everyone you know go post it on forums where you see people b***** about oxygen no matter what it is they're b***** about and let's get these guys in line, and finally hold them accountable!! I don't wanna see anyone else suffer what I did.

Thank you

View full review
Loss:
$9
Pros:
  • Zip
Cons:
  • All the things

Preferred solution: Permanent injunction

User's recommendation: Email me first

Bradley V Ark

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account was Hacked

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

$750 was taken out of my account.

Please call me at (256) 496-****.

No one will help me.

I stayed on hold for over an hour and then phone hung up.

View full review
Loss:
$750
Pros:
  • Non
Cons:
  • Security breach

Preferred solution: Full refund

User's recommendation: Don’t use this bank

1 comment
Richard D Ygm

Email me! Richarddurant036@***.com I will show you your options to get your money quickly!

Or not so quickly, But get it back with actual, statutory, and punitive damages through arbitration (depending on your circumstances) 3 years ago some *** hat Charged over $1500 on my card, oxygen denied my dispute, and refused my appeal. Violated every procedural law throughout the process and when they did their provisional credit reversal, they took it twice!!! They took twice as much as that *** hat and the merchant. Putting my account in a deficit so that when my income deposits would hit my account it was absorbed by the overdraft status that they created.

Over $9000.00 over 2 months. All of this is going on in the middle of a pandemic!!!! They finally closed my account but didn't close my account …or the card. Fast forward a year later, The merchant responds to a letter I wrote them and oxygen to inform them, that I hadn't gone anywhere, and I still want my money.

the Merchant returns all the money to my account. the nightmare wasn't over. oxygen also responded to my letter. Instead of Sending me the remaining balance in my account which was now positive And work with me outside of court on the rest of the money, which they absorbed throughout that process, they sent me a letter that stated that my dispute was still denied.

But that they would be willing to consider reopening it if I could provide them with different/ new information that might show them that those were not my charges. Oh my God, I'm fuming just telling the story. They offered me a chance to reopen my dispute. they acted with the intent of conversion to hold my money.

This isn't about money anymore this is about the people like you, this is about all the people that I read about on BBB, this is about people like me, the people they just shuffle to the side… denied! denied! denied! well, they are going to get denied to do this type of business anymore if I have anything to do with it.

You email me I'll get back to you. I'll let you know your options and you can go from there. I hope to reach as many people as I can who are Currently going through this, have gone through this, or did go through this with chime or Paypal and never got anywhere with them and just sucked it up and moved on with life While the *banks* enjoyed unjust enrichment on your dollar. I'm telling you, these fintech businesses.

they're not going anywhere. Americans are joining them exponentially and if they don't get taught these lessons then we are gonna have a real problem. Compromising the trust and confidence of Americans in the American banking institution is a dangerous place for America to flirt with. Help me stop these unfair, deceptive, and abusive acts and practices that oxygen and fintech like oxygen are getting away with by refusing to comply with the laws of the EFTA and the CFPB.

And I don't plan on stopping there. Once I win my arbitration,, you, and the rest of the class are going to action in a suit against the umbrella that services these thieves and provides the services. Like Chime and PayPal. Who's behind it all???

THE BANCORP BANK member FDIC. Do you want to see the change in the world? you be the change in the world! please get this out to everyone you know go post it on forums where you see people *** about oxygen no matter what it is they're *** about and let's get these guys in line, and finally hold them accountable!!

I don't wanna see anyone else suffer what I did. Thank you

Resolved
Arkita G

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Resolved: Money transfer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Oxygen Bank - Money transfer
Oxygen Bank - Money transfer - Image 2
Updated by user Aug 18, 2022

Company fixed the issue and I have been provided with full refund.

Updated by user Aug 18, 2022

Great the technicians did a great job

Original review Aug 18, 2022
I did a money transfer using my oxygen virtual card The transfer was to Thomas love cash app that was my authorization
View full review
Pros:
  • I like oxygen
Cons:
  • Shut your account without explaining in full why

Preferred solution: Take the block off of my account my new card came

Kenya F Iay

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Verified Reviewer

Dispute

Dispute the unauthorized transaction from Yelp. For $411.00. Please it was for my car payment. Not for them to just take out without my permission.
View full review
Loss:
$411
Pros:
  • You really have to stay on them

Preferred solution: Full refund

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